ECR Software Corporation
  • 08-Jul-2020 to 06-Sep-2020 (EST)
  • Support
  • Boone, NC, USA
  • Full Time

JOB TITLE: Upgrades Technician
DEPARTMENT: Technical Support
JOB STATUS: Full Time
FLSA: Non Exempt

JOB SUMMARY:

ECR Software Corporation (ECRS) is currently seeking a full-time Upgrades Technician to join our top notch, #1 rated technical support team. ECRS is a fast-paced, national technology company located in the heart of downtown Boone. In this position, you would be responsible for the scheduling, pre-upgrade process, and completion of high-level software upgrades for retail customers across the US, Canada, and the Caribbean. These upgrades are normally requested directly by the customer or needed to resolve a technical support issue. Ideal candidates are technically savvy, enjoy working on computers, and have a very flexible work schedule (work hours vary from week to week).  

QUALIFICATIONS:

  • Excellent written and verbal communication skills
  • Demonstrable knowledge of PC hardware, and Windows and Linux operating systems software
  • Ability to learn, use, and troubleshoot retail software and related hardware
  • Strong customer service skills
  • Strong organizational and scheduling skills
  • Strong attention to detail and ability to follow and write step-by-step instructions
  • Ability to work independently

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

ABOUT ECRS:

ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.

We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, gender identity, sexual orientation, disability, age, political affiliation, or national origin.

Full Job Description
ECR Software Corporation
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