ECR Software Corporation
  • 10-Sep-2020 to 09-Nov-2020 (EST)
  • Customer Care
  • Boone, NC, USA
  • Full Time


Customer Care Specialist

Department | Customer Care

Reports to | Director of Customer Care 

ECR Software Corporation (ECRS) is seeking candidates for the full-time position of Customer Care Specialist. The Customer Care Specialist is responsible for communicating with existing and prospective customers, and for processing orders when necessary. Ideal candidates can thrive as a team player in a fast-paced, high-energy, change-oriented environment and possess a high level of business professionalism.

Day-to-day responsibilities include:

  • Accurately process orders per specified guidelines and policies.
  • Provide support to the sales team for business transactions by assisting with comps, discounts, customer credits/returns, waivers, special orders, etc.
  • Develop a high level mastery of the ECRS product offerings and their various configurations.
  • Promote and offer products and services by consulting on and evaluating customer needs.
  • Build excellent rapport and confidence with all customers while identifying their needs.
  • Process or escalate customers' requests, changes of service, and billing arrangements.
  • Perform other related duties and assignments as required.       


  • At least one year of customer service or sales experience (for example: call center, retail, insurance, upselling, etc.)
  • Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet)
  • Proven oral and written communication skills
  • Logical problem solving skills and ability to multi-task
  • Ability to work in a fast-paced and high pressure environment while maintaining a high energy level and exceptional attention to detail
  • Friendly demeanor with ability to understand and empathize with customers' business needs

To Apply:

Please submit a resume and a cover letter stating your interest in the position and highlighting your most relevant skills/experiences. Only complete applications will be considered.


About ECRS:

ECRS is a fast-paced, national technology company located in the heart of downtown Boone. The ECRS family is made up of energetic, outgoing professionals who love what we do for a living. We are customer-focused, success-driven, and strive for excellence in everything we do. ECRS team members work together in dynamic teams to create, market, sell, install, and support our best-in-class retail automation solutions which are installed at over 5,000 locations in the U.S.

ECRS provides an attractive compensation and benefits package including paid time off, holidays, sick days, retirement plan, long-term disability, life insurance, and family health insurance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.

ECR Software Corporation
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