ECR Software Corporation
  • 08-Sep-2022 to 08-Nov-2022 (EST)
  • Professional Services
  • USA
  • Hourly
  • Full Time

Health, HSA, 401k, Life, LTD, PTO, Sick, Holiday, Bonus Eligibility


JOB SUMMARY / DESCRIPTION

The LoyaltyBot Implementation and Support Technician is responsible for managing setup, configuration, specialized support, and related technical processes associated with ECRS' retail Loyalty service, LoyaltyBot™. This position will also serve as a consultant, ensuring ECRS customers are following documented best practices for success, and support technician, helping resolve technical issues with the platform.

This role resides within the ECRS Professional Services department. The Professional Services department is focused on implementation and support of ECRS subscription-based services that complement CATAPULT® Retail Point-of-Sale.

Customer Loyalty & Marketing System | ECRS


RESPONSIBILITIES

  • Become an area expert on the ECRS' LoyaltyBot service, to include campaign management
  • Communication with Professional Services management on support trends, issue escalation, and customer concerns.
  • Onboarding, installation, and configuration of LoyaltyBot for new and existing customers
  • Specialized customer support for LoyaltyBot related issues
  • Coordination with third-party vendors as required for customer projects
  • Adherence to published best practices, policy, SLAs, and technical documentation
  • Assistance in creating internal and external documentation

QUALIFICATIONS

  • Ability to learn, use, and troubleshoot retail software
  • Marketing and/or technical experience with retail loyalty, rewards programs and email/text outreach programs
  • Experience in hard goods retail is a plus (grocery, pharmacy, convenience, natural/specialty grocery, beverage)
  • Experience with Jira™ Software a plus
  • Strong written, telephone, and personal communication skills
  • Strong organizational skills and ability to self-manage time efficiently
  • Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationship
  • Ability to manage multiple priorities with flexibility to meet changing needs

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

ABOUT ECRS:

ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.

ECRS is a no-mask requirement and no-vaccination requirement culture.

We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, gender identity, sexual orientation, disability, age, political affiliation, or national origin.

ECR Software Corporation
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