ECR Software Corporation
  • 30-Dec-2022 to 28-Feb-2023 (EST)
  • Deployment
  • Boone, NC, USA
  • Full Time

Health, HSA, 401k, Life, LTD, PTO, Sick, Holiday, Local discounts


JOB SUMMARY / DESCRIPTION

The Deployment& Service Technicianis responsible, along with the appropriate Manager, for daily operations in the Deployment& Servicedepartment. This highly qualified, technical individual will build, stage, configure,repair, and refurbishmultiple components of the extensive and ever-changing ECRS product line, ensuring our customers receive a quality product and out-of-box experience. This individual is aspiring to be a subject matter expert within the department, proactively reviewing and improving daily tasks and processes, and assisting in higher level department/company projects.


RESPONSIBILITIES

  • Active management of the Deployment& Service  
  • Effectively reviewing Sales Orders for accuracy / viability while prioritizing andschedulingtheir deployment.  
  • StagingHardware with current images, software, firmware, and drivers.
  • Manage and maintain appropriate stock levels of shipping materials and small parts inventory.
  • Performs periodic inventory checks and balances of warranty/repair equipment.
  • Performs repair operations including equipment cleaning and preparation, bench assembly/disassembly, low-level electrical repair, and mechanical assembly.
  • Tracks failure rates (trending) and reports to the Director of Hardware Management.
  • Ensures proper billing is performed forall orders includingout-of-warranty repair.
  • Becoming a subject matter expert in all SCO and POS hardware deployed.
  • Reviewing, revising, and maintaining existing Deployment processes and procedures
  • Communicating effectively with the Inventory Coordinator to ensure orders are pulled in a timely manner.
  • Maintaining accurate customer records in ECRS' internal tracking systems.
  • Working with third party partners for domestic and international shipping for bothECRS internal needs and customer needs.
  • Coordinating daily UPS pickups.
  • Ability and knowledge to conduct Quality Assurance Checks on all hardware and software deployed.
  • Providing transparency and clarity in each ticket within the Deployment& Service queue by keeping the ticket updated with relevant staging and shipping information.
  • Keepingthe workarea highly organized, clean, safe, and professional always.
  • Secondary: Cross train with other hardware departments to be able to assist when needed (Inventory, Hardware Support).

QUALIFICATIONS

  • Two-year degree or equivalent prior experience.
  • Four-year degree a plus.
  • Business or IT courses a plus.
  • Ability to comfortably lift 50
  • Basiclow-levelknowledge in the following: installing, troubleshooting, operating,testing, planning & configuringPCs, Servers, Networking Equipment and Printers.
  • Low-level experience with PC hardware/software repair and correction.  
  • PC and related equipment experience.
  • Proficiency with Windows and Microsoft Office suite.
  • Mechanical aptitude.
  • Excellent problem-solving ability.
  • Attention to  
  • Willingness and ability to learn.
  • Must be able to work independently as well as in a team
  • Strong personal desire to produce high quality work.
  • Forward & out-of-the-box thinking capability.
  • Ability to manage multiple priorities with flexibility to meet changing needs.
  • Excellent communication skills - both oral and writtenfor customer and internal
  • Professional attitude and strong work ethic.  
  • Process-driven personality and understanding of process management.
  • Ability to create and follow step-by-step instructions.
  • Strong understanding of timeline commitments and deliverables.
  • Industry certifications (e.g.,A+, Network+) a plus.  
  • Working knowledge and understanding of LAN/WAN networks.
  • Linux experiencepreferred.

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

ABOUT ECRS:

ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.

ECRS is a no-mask requirement and no-vaccination requirement culture.

We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, gender identity, sexual orientation, disability, age, political affiliation, or national origin.

ECR Software Corporation
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